A problem is a “thing” that didn’t turn out as planned. Since plans are created by people, ego usually creeps into the problem-solving process. Finding fault & cause are too often the priority, even though each have negligible impact on the solution. To solve the problem, leave the egos at the door and focus on the best solution for the project. Communication and collaboration with all stakeholders about the actual conditions surrounding the problem must be the priority. By using the collective knowledge of the team, the true and most effective solution for the project will become apparent. With the solution implemented, focus can be shifted to accountability for, and learning from the cause. Remember, the best problems are the ones we can avoid in the future.
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