Construction, at its best, is a series of problems that need to be solved to complete a project. 90% of all phone calls from your team, to a client or a contractor are to discuss a problem. Think about it… how many times a day do you see the caller ID and think “Oh man … what’s wrong now?” However, there are successes everyday where things are going as planned or the solution works. Make the time pick up the phone to just check in. “Things are going well … do you need anything from me?” Remember, everyone is expecting a problem. You can change that expectation, build trust, and build true long-lasting relationships by balancing the good and the bad and calling when there are no problems.
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